What If A Client Runs Out Of Lash Shampoo?

Are There Any Alternatives to Lash Shampoo?

What should you tell a client who’s run out of lash shampoo? The closest replacement is another cleanser labelled for use with eyelash extensions. Micellar water can help remove makeup from the surrounding skin if the label permits use around the eyes, but it serves a different purpose from a lash cleanser. Before your client reaches for their usual face wash or a bottle of baby shampoo, here’s what to explain.

What to Do When Your Client Runs Out of Lash Shampoo

Start by asking what they need to remove. If they’ve worn eyeshadow or liner, they may already have an eye makeup remover they can use on the lids according to its directions. If they need to clean along the lash roots, recommend replacing their usual cleanser with one designed for extensions, such as Sensitive Lash Shampoo.

If your client is due in soon, let them know whether they can pick up a replacement at the salon. If their next appointment is still a few weeks away, send them the direct product link so they can identify the correct bottle. You can also share our guide to why lash shampoo is used for eyelash extensions if they’re new to aftercare.

For clients who like to keep a spare, show them how to check the expiry date and any period-after-opening symbol on the packaging. The directions can vary by formula. Keep the spare sealed until it’s needed and use the oldest in-date bottle first.

Can You Use Micellar Water on Eyelash Extensions?

Micellar water can be useful for lifting eyeshadow or makeup from the skin around the eyes. Check the label first, as formulas vary. If it’s labelled for eye makeup removal, use it as directed on the surrounding skin and keep the applicator clear of the extension bonds. Cotton fibres can snag on the lashes if you drag a pad across them.

Removing makeup from the eyelids and cleansing between extensions are separate steps. Once your client has a lash cleanser, show them how to work it gently along the lash line with a soft brush, following the product directions. If they spot a little residue near the roots, remind them to avoid picking at it or scrubbing harder.

Can You Use Facial Cleanser Instead of Lash Shampoo?

Your client can keep using their usual facial cleanser on the rest of their face. When it comes to the lashes, check what the label says about the eye area and whether the product is intended for extensions. An oil-free label alone tells you very little about how a cleanser should be used near the eyes or how easily it will rinse from the lash line.

Keep scrubs and exfoliating cleansers away from the extensions. Granules can be difficult to rinse from between the lashes, and rubbing to remove them can tug at the set. If the client regularly gets face wash on their extensions, suggest cleansing their face and lashes separately so they can control where each product goes.

Can You Clean Lash Extensions with Baby Shampoo?

Baby shampoo often comes up in older aftercare advice. It’s designed for washing hair, and its directions may give clients little guidance on how to clean around extension bonds. A cleanser labelled for lash extensions gives them instructions for that specific use.

If a client asks how much baby shampoo to dilute, steer them towards a ready-to-use lash cleanser with clear application and rinsing directions. If they’ve already tried another product and the lashes feel coated, ask what they used and talk through the next cleanse. Remind them to avoid pulling at any lashes that have stuck together.

Give Clients a Simple Cleansing Routine

At the end of an appointment, show clients how little pressure they need to use. A quick demonstration is particularly helpful for someone who’s used to taking off mascara by wiping a pad across their lashes.

1. Remove makeup from the surrounding skin with a product labelled for the eye area, following its directions.
2. Cleanse along the lash line with a cleanser designed for extensions and a soft lash cleansing brush.
3. Rinse as directed, gently blot the surrounding skin and let the lashes dry before brushing them into place.

Before your client leaves, ask whether they have enough cleanser to last until their next visit. Share the digital eyelash extensions aftercare leaflet so they have the routine to hand, along with the name of the cleanser you’ve recommended if they need to reorder.